Rockland Trust is currently seeking a full time intern to join our Deposit Operations team for the upcoming summer.

Primary Objective:

Review, investigate and resolve suspicious transactions mitigating potential fraud loss or exposure to the customer or the bank. In accordance with department policies/procedures and Federal Regulations, you will take proactive measures to prevent losses through any of the following: placing deposit holds, analyzing suspicious account activity, problem reporting, blocking of ATM/debit cards, and documenting activity that has created loss exposure into multiple bank systems.

Position Responsibilities

• Adherence to policies,procedures and ensures compliance with established procedures.
• Keeps abreast of allregulatory and compliance changes and applies changes as applicable.
• Recommends new fraudprevention procedures associated with your job functions through the ProcessImprovement, bank wide initiative.
• Ensure standards and quality processes are adheredto daily.
• Places outboundcalls to the customers to confirm activity.
• Uses a variety ofsources for information, including online systems and tools/models.
• Contactcustomers, vendors, and other Financial Institutions to validate transactions.
• Contact thirdparty vendors to confirm disputed transaction information.
• Handle inbound phone calls to set up effective and immediate paymentarrangements.
• Train in Perform general account handling functions such as close accountdetermination, holds, deposit verification, etc.
• Assist bank employees with verifying items,processing claims and other questions regarding Fraud Recovery Departmentfunctions.
• Perform other duties and/or special projects as assigned.

Required Qualifications:

• Demonstrate and promote high ethical standards and behaviors. Respects, promotes, and values diversity.

• Knowledge of Microsoft Office Suite

• Excellent organizational and time management skills

• Ability to make sensitive decisions appropriately

• Demonstrate ability to handle conflict

• Ability to handle confidential information with uncompromising integrity

• Self-motivated, willingness to assume additional responsibilities

• General knowledge of debit cards/deposit accounts/banking products and or Fraud Investigations.

• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

• Ability to work effectively in a team environment

Desired Qualifications:

• General knowledge of Fraud and knowledge of industry Fraud trends

• Working knowledge of debit card rules and regulations pertaining to Regulation E Claims

• Ability to research and correspond with customers, responding to their questions and concerns with detailed information

• Ability to research, analyze, and determine a course of action for financial transactions

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.