The Small Law Firm (SLF) High Value Client Executive (HVA CMI) is responsible for customer retention and increasing Westlaw revenue, usage, and market-share in their assigned account territory. The High Value Client Executive leverages expertise in customer relations, practice experience, negotiations, and product mastery to increase product usage, remove obstacles, and communicate overall product value to top tier customers.

Note: This is a *hybrid role (*mix of working in-office and from home each week) and can be based in either of these Hub office locations: Minneapolis/St. Paul area (Eagan, MN), Dallas area (Frisco, TX), or Ann Arbor, MI.

About the Role

In this opportunity as an Associate Client Executive, you will:

• Drive Results: Meet monthly renewal volume and revenue requirements

• Consultation: Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way

• Retention Focused: Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals

• Product Proposition: Designs and develops strategies to increase market share, conducts demonstrations to introduce and position new products effectively

• Sales Process: Aligning with workflow methodology and digital forward workstream

• Reporting: Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements

• Planning: Forecasting your business attainment accurately on a monthly basis

About You

You may be a fit for the role of Associate Client Executive if your background includes:

• J.D. or equivalent legal experience preferred

• Demonstrated experience in exceeding expectations as an Associate Client Executive and meeting broader strategic objectives during tenure

• Strong communication and presentation skills, especially via telephone, required

• High degree of professionalism and strong leadership skills required

• Well-developed negotiation skills required

• Strong attention to detail and excellent organizational skills

• Ability to work independently and as part of a team in a fast-paced, changing environment

• Demonstrates superior CRM knowledge and technical skills

• Ability to travel occasionally to training sessions, meetings, and to customer locations

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-AY1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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