Description

Position Summary

The Director of Operations works closely with the Director and serves as their designee. They, in conjunction with the Director, oversees major quality and functional systems throughout the agency and participates in the development of policies and procedures governing the agency. The Director of Operations exercises independent judgment within a broad framework of rules, regulations, and policies to assure that RHD meets all standards and regulatory requirements.

What You'll Love About RHD:

• Investment in Growth: We offer programs and workshops to our staff that support furthering education and the development of leadership skills.
• Dedication to Wellness: We value and prioritize our employees' mental, physical and emotional health by providing FREE, online fitness classes, nutrition services, counseling sessions and webinars on various health-related topics.
• Commitment to Values: We are committed to the fundamental value of dignity and respect for all human beings, to the empowerment of our consumers and staff, and do the flexibility to meet the changing needs of all of our partners and those we serve.
• FREE On the job training
• Comprehensive health coverage including medical, eye and dental for qualifying staff
• FREE $10,000 Life Insurance
• Work/Life Balance with generous paid time off & holiday pay
• Retirement 403b Plan
• Supplemental Benefits available

Essential Duties and Functions

• Collects and reviews monthly property inspection reports from program managers. And Property Management
• Conducts full site environmental surveys quarterly.
• Works with maintenance staff to identify and schedule maintenance repairs and improvements.
• Communicates on an ongoing basis with all Landlords.
• Schedules yearly program equipment inspection and documentation (heaters, furnaces, smoke detectors, CO2 detectors and fire extinguisher)
• Asset Management
• Establishes/monitors policies and procedures around the maintenance of vehicles.
• Coordinate's purchase of new vehicles
• Reviews monthly reports from ARI on vehicle maintenance/fuel reports
• Works with Driving Safety Coordinator to ensure all accident-related matters are addressed.
• Client Fund Management
• Chair's client fund committee - working to evaluate and establish policies and procedures.
• Oversees the monthly review of client funds system.
• Program oversight
• Provides training to managers.
• Oversees weekly Medication System checks - providing feedback to manager.
• Coordinates quarterly full system reviews.
• Reviews and files monthly documentation related to medication delivery.
• Provides system/ documentation training to managers.
• Submits yearly documentation to the State for the renewal of program MAP licenses.
• Prepares Emergency Evacuation Safety Plans (EESP's) bi-yearly and submits to the State for approval.
• Monitors fire drills conducted in the programs.
• Individual Services Documentation
• Conducts a full review of client records every six months (Medical and Confidential records)
• Provides regular feedback to managers on documentation expectations.
• Provides training to managers on documentation systems.
• Review's documentation related to all aspects of program functioning ensuring the agency meets the regulatory requirements and expectations of funders.
• Investigations - Takes the lead on all client investigations, assists with employee investigations where needed, keeps detailed records of investigation information, provides reports to the State as requested.

Requirements

Qualifications

• Bachelor's degree (Master's preferred), Specialized knowledge
• A minimum of 5 years supervisory experience managing programs and systems in nonprofit human services.
• Familiarity with State regulations governing services to individuals with Developmental Disabilities.
• Investigation management
• Teaches and promotes RHD Values.
• Demonstrate strategic, analytical, and creative thinking.
• Excellent communication skills (written and oral) with the ability to engage and work collaboratively with diverse groups of people.
• Excellent listening, relationship building, collaboration, and conflict management skills.
• Demonstrate skills in organizational management with the ability to coach and develop staff, create, and lead high-performance teams, and set and achieve strategic objectives.
• Ability to hold people accountable for outcomes in a clear, direct, respectful, and supportive manner.
• Ability to work with a diverse population of clients and staff.
• CPR/First Aid
• MAP certification (training provided upon hire)
• Preferred candidates have worked with individuals with Intellectual Disabilities.

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)
• Additional Requirements:

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.