RISE Group Inc. is seeking a high energy, Administrative Assistant to work within a dynamic team environment within our Energy Efficiency, Small Business Program. This position will support a variety of programs and tasks such as project enrollment, project record management, site visit scheduling, and the necessary follow up with auditors, vendors and customers. The successful candidate has the ability to multitask and while providing a high-level of customer and internal support. The position is based in Cranston, RI.

Responsibilities:

• Coordinate the process of customer intake and enrollment
• Scheduling audits for the RISE Cape Light team via telephone and on-line calendars
• Document management in support of Cape Light Compact
• Working with company-designed database systems for data entry, tracking and reporting
• Sales order creation, in support of the Project Coordinator
• Creating reports, proposals, and other documents with timeliness and accuracy
• Processing customer requests, ensuring a high level of customer service
• Managing warranty/repair inquiries across Small Business programs
• Preparing, reading and routing incoming/outgoing mail, e-mail and faxes
• Answering telephone calls, transferring calls, and returning calls
• Organizing and maintaining files and other records

Required Education and Experience:

• High school diploma or equivalent
• 3+ years' experience providing customer support
• Proficiency in Microsoft Office Suite software and database software
• Effective verbal and written communication skills
• Strong organizational skills
• Ability to work well within a team environment
• Exceptional attentiveness to detail, with ability to learn and understand technical terms
• Ability to prioritize multiple tasks, work effectively with high volumes, meet short deadlines, take direction and perform duties with limited direction and guidance
• Ability to practice discretion and good judgment and maintain confidentiality.
• Ability to identify problems and implement or recommend solutions; interpret and apply policies and procedures; deal diplomatically with the public; take responsibility; and use good judgment within scope of authority.

Preferred Education and Experience:

• Bachelor's degree in business or related field Experience working in energy efficiency services or installation contracting firm
• General understanding of building systems and equipment
• Working knowledge of Microsoft SharePoint or other web application platforms

Physical Demands:

• Frequent:
  • Computer input and typing
  • Answering the phone
• Occasional:
  • Sedentary work
  • Clarity of vision at 20 inches or less.
  • Standing
  • Walking
• Rarely:
  • Lifting under 40 pounds
  • Stooping, Bending and Reaching (Push/Pull)
  • Clarity of vision at 20 feet or more.

Position Type and Expected Hours of Work:

This is a full-time 40-hour position. Days and hours of work are Monday through Friday 8:00 AM to 5:00 PM.

Compensation & Benefits:

• Competitive wages
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Health care benefits through United HealthCare, Delta Dental and Vision Service Plan
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

Who We Are

RISE Group Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.

From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.

We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.