Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society, in technology, and in our industry is accelerating and our expertise puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Best of all, our people say they are proud to work for National Grid and that it is a great place to work. They know what they do matters for society, and they can make a difference. We have a strong focus on personal development, wellbeing, inclusion and belonging. And it's not all work...we have fun, care for, and look out for each other whilst forming strong friendships and affinities through active social networks & employee resource groups.

The Senior Analyst, MA AMI Customer, Community, and Regulatory Engagement is a key member of the MA Advanced Metering Infrastructure (AMI) program team that develops and manages our customer engagement strategy in support of a smarter, stronger, cleaner energy future for our customers in Massachusetts. We are seeking an experienced Senior Analyst to support our ongoing AMI customer and community engagement efforts, particularly in leading the coordination, alignment, and integration of related Customer Experience efforts across National Grid.

The Senior Analyst will serve as the AMI team's point of contact for all internal departments and stakeholders that rely on AMI/smart meter functionality to advance customer solutions (e.g., Energy Efficiency & Demand Response, Clean Transportation, Digital Customer Experience), while also supporting and representing National Grid in regulatory settings as required. Additionally, the Senior Analyst will lead the management of external vendor partners supporting the customer experience for the AMI program.

This position provides an exciting opportunity to shape the energy transition by engaging with our customers, meeting and educating internal and external stakeholders, and working to promote the advancement of smart meter technology in our region, while further developing expertise, leadership, and internal as well as external engagement skills.

This position will be located in Massachusetts (Waltham, Northboro, or Boston).

Identifying opportunities and developing strategies to advance adoption of the MA AMI program and our net zero ambition, including:

• Strategic collaboration with other teams within National Grid in various areas; MA AMI representative and liaison to other departments charged with the innovation of our energy grid and providing education and awareness of smart meters to our customers.
• Working to deliver and support innovative customer engagement efforts.
• Updating key stakeholders of the program on current and future (roadmap) activities and engagement opportunities.
• Working closely with other AMI team members in designing and deploying enhanced customer engagement capabilities enabled by the deployment of smart meters.
• Developing and supporting educational content and awareness to customers and internal/external stakeholders of National Grid across Massachusetts.
• Managing new and existing relationships with the AMI program's external vendor partners that support the customer experience.
• Keeping a steady "pulse" on the VOC (Voice of Customer) and provide strategic oversight and communication through the integration of customer feedback.
• Working to ensure our most vulnerable customers and communities are not only seen and heard, but educated and aware of the benefits of the smart meter program.
• Assisting with strategizing on marketing plans, content maintenance, and remaining agile throughout AMI deployment.
• Supporting all regulatory compliance efforts as the representative for the customer experience and overall engagement.
• Providing project support and development, including analysis, drafting/writing, presentations, and editing responsibilities.

• Undergraduate degree or similar is required, such as in Communications, Public Policy, Economics, Environmental Science, Business, etc. Master's degree in relevant field is preferred.
• 3+ years of experience in Project Management.
• Strong communication, organizational, and stakeholder coordination skills are required.
• Success working independently, proactively, handling multiple tasks, and determining priorities in a team environment balanced by an ability to collaborate effectively and translate smoothly across multiple disciplines or functional groups.
• Vendor management experience is preferred.
• Familiarity with energy utility industry regulatory and customer practices and issues is preferred.
• Familiarity with both Agile and Waterfall project management methodologies is preferred.
• Must have a clean, valid state driver's license.

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