Under the direct supervision of the Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Pro

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Perform manual and automated quality control tests on raw materials and finished products. Set up and calibrate testing equipment. Use measurement tools to ensure product specifications are followed. Report safety issues. Document quality checks. Manage and maintain all production documentation, including database for all terminals by Part Number/Serial Number and all cor

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Repair lottery terminal components, both vending and retailer terminals, returned on RMAs Verify repair work by testing each component to ensure it is fully operational Document repair work completed on each component, both on the completed RMA form and for internal Repair Data Base Keeps equipment operational by completing preventive maintenance requirements; following m